Product returns:
In case you wish to change the product you have purchased, you have the option to do so within 7 days from the day you receive your order.
Changes are accepted as long as the product is in its original packaging and in the same excellent condition in which you received it along with the retail sales receipt and including the special markings of the product (tabs).
A change can be made with any product of equal or greater value than the purchase of the product.
To proceed with the change process, please contact us first.
Please send the parcel back to us with the company ACSCourier, with which we work, and at the recipient’s expense (ie our own charge). In case you wish to send the parcel with a different company, you bear the entire shipping costs, otherwise we will not receive your parcel and it will be returned to you. The shipping costs of the parcel with the new product are borne by you.
If the return is due to a defective or incorrect product, the shipping costs will be borne by the company.
Refunds are not accepted.
Please make sure the packaging of the shipment is secure so as not to cause any damage during transport.
We inform you that our company is not responsible in case of loss or destruction of the product during the transfer of the return.
Order cancellation
It is possible to cancel your order before sending the product – Cancellation is possible by sending an e-mail to info@fontanajewels.gr or by phone at 2721301368 09: 00-14: 00, Monday to Saturday.
